Terms and Conditions | Koozie Group

Last modified: September 10, 2025.

TERMS AND CONDITIONS

Unless you have a separate, mutually executed agreement in place with us, by submitting a purchase order, you agree to comply with and be bound by these Terms and Conditions. These Terms and Conditions may be amended and/or changes may be made by Koozie Group at any time without specific notice to you. It is your responsibility to review the Terms for updates or changes. If any provision of or change to these Terms is found invalid, void, or for any reason unenforceable, that change is severable and does not affect the validity and enforceability of any other changes or conditions.

NO ADDITION TO OR CHANGE OF TERMS

Any terms, conditions, or other specifications in any document submitted by you that are additional or different from the terms set forth herein are hereby expressly rejected. Such additional or different terms shall be of no force or effect. In the event of a conflict between these Terms and Conditions and any terms, conditions, or specifications in a Customer’s purchase order that conflict with the terms herein, these Terms & Conditions shall control.

PRICING

Koozie Group reserves the right to change product prices at any time without notice if necessary.

ACCEPTANCE

All orders are binding upon Koozie Group only after acceptance by Koozie Group.

STANDARD SELECTIONS

Unless otherwise specified, the following will apply:

• Black ink will be supplied for all ballpoints and roller balls. Additional ink options are available on select products. Additional lead time may apply.
• Medium point will be supplied for ballpoints and rollers. Fine point will be supplied for BIC® Z4®+.
• Typestyle will be selected at factory discretion for best appearance.
• For two-piece Writing Instruments, the imprint/engraving will be horizontal and will use Layout A.
• Imprint location on BIC® Clic Stic® and WideBody® may vary slightly. A positioned imprint location is available upon request for an additional charge.
• If no Ship To address is provided, the order will be shipped to the distributor.

CHANGES AND CANCELLATIONS

Prices, terms and conditions, items and colors are subject to change or can be discontinued without notice. Product colors shown throughout this catalog may vary slightly from actual products due to inherent limitations in photography, film separations, offset printing and plastic molding processes.>

Changes will delay orders and must be authorized by Koozie Group. Changes to or cancellation of orders prior to production will be invoiced at a $55(G) minimum charge per change, plus all costs incurred before cancellation request is received at the factory. After production has been initiated, orders cannot be changed or canceled. Production time begins upon receipt of the complete order or after proof approval.

TITLE, RISK OF LOSS, AND SHIPPING

Title and risk of loss passes to you upon consignment of merchandise to the carrier. For any lost or damaged shipments, Koozie Group is not responsible for filing carrier claims when orders are shipped using a customer’s 2nd/3rd party shipping account. All orders that require replacement in these situations are the responsibility of the customer who submitted the original order. Applicable shipping and handling charges are added to the customer’s invoice. Any product-specific shipping information is located on the respective product pages on our website.

Standard production times vary by product and are available on all catalog quantity orders. Seasonal fluctuations and size of order may affect production times. Our products are designed and tested to meet the laws and standards of the United States and Canada. Customers wishing to ship products outside of those markets, whether shipped by Koozie Group or the Customer, assume the risk that the product or its components/contents may not meet the laws or product safety standards of the country of import. See individual product pages for any additional shipping restrictions.

RETURNS

Merchandise found to be incorrect due to our error will be replaced at no charge when returned within 30 days of receipt of merchandise for orders under 10,000 Writing Instruments or 500 Hardgoods items. Hardgoods orders of 500 pieces or more and Writing Instrument orders of 10,000 or more found to be incorrect due to our error will be replaced at no charge when returned within 90 days. Authorization from Koozie Group is required prior to return of merchandise. Unauthorized returns will be refused and returned to sender at their expense plus a handling fee. See complete Claims Resolution Policy here. Un-imprinted products will be subject to a 20% restocking charge.

WARRANTY

All products adhere to applicable quality and safety standards and are produced in accordance with all applicable federal, state, and local laws, rules, and regulations. Koozie Group will honor its return policy for any product that it determines does not meet its standards for quality and workmanship. Koozie Group DISCLAIMS ALL EXPRESS AND IMPLIED REPRESENTATIONS AND WARRANTIES WITH RESPECT TO ITS PRODUCTS INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ICONS USED IN THIS CATALOG WERE DESIGNED BY KOOZIE GROUP AND ARE NOT INTENDED TO IMPLY A THIRD-PARTY CERTIFICATION.

Waiver of Proofs
You are responsible for reviewing and approving all art proof(s) prior to initiation of production and understand that the order will print as it appears on the approved proof. You may not make any changes once production begins. By submitting approval of the proof, you assume all responsibility for any imprint errors. If you waive the pre-production and/or virtual proof, you authorize Koozie Group to print according to the originally submitted order. You are solely responsible for any errors or omissions relating to, without limitation, the following: type, layout, images, logos, artwork, misspelled words, incorrect grammar or punctuation. Any additional costs incurred to fix these errors are your responsibility and are not eligible to be re-run free of charge.

INTELLECTUAL PROPERTY

Koozie Group, the Koozie Group® logo, kooziegroup.com, Koozie®, Garyline®, KAPSTON®, Souvenir®, Atchison®, The Viking Collection®, Triumph® Calendars, Good Value™, HotLine® Products, Chelsea Teddy Bear™, Skinner & Kennedy™, EPEX® JAFFA®, Paws N Claws®, Andrew Philips®, Universal Source®, PrevaGuard®, goingreen™, and all related trademarks, logos, and trade dress are trademarks or registered trademarks of Koozie Group and/or its affiliates or licensors and may not be used without written permission. All other trademarks are the property of their respective owners. All other trademarks are the property of their respective owners.

Brand Standards
Koozie Group is the owner of intellectual property rights in numerous trademarks and brands, protected by a variety of state, federal and common laws. You hereby waive any right to challenge the validity of those intellectual property rights. You acknowledge that you have no right or ownership interest in the intellectual property associated with any products purchased from Koozie Group, or any other product or brand owned by Koozie Group. You agree to abide by our Brand Standards (link) (the “Brand Standards”), without regard to enforcement of the Brand Standards against any third-party. We reserve the right, in our sole discretion and without notice, to change the Brand Standards, and you agree to immediately comply with and implement any such revised Brand Standards upon receipt. In the event we become aware of any improper use of its intellectual property by you, including without limitation compliance with the Brand Standards, you agree to make the appropriate changes within five (5) days of receipt of oral or written notice. If you fail to make the appropriate changes, to the satisfaction of Koozie Group, we may without notice cease selling products to you and pursue any remedies against you either for breach of the Agreement or any other causes of action, claims or remedies that may be available at law or equity.

Web Images
The designs embodied in the products depicted in this catalog are the property of Koozie Group, and/or its affiliates and licensors, and are protected under federal and international patent, trademark, and copyright laws. Any use of these designs without the express written consent of Koozie Group is prohibited.

Pictures on our products were purchased for promotional product use only. These products may not be sold as retail, used for reproduction, dismantled for selling as prints nor sold outside North America.

Koozie Group reserves the right to photograph or show as samples the items produced by Koozie Group without liability as to trademark, copyright or other proprietary rights, and by placing orders with Koozie Group you consent to such use. Without limiting the generality of the foregoing, YOU ACKNOWLEDGE THAT COPYING OR PRINTING, OR CAUSING A THIRD PARTY TO COPY OR PRINT, ANY CUSTOM DIE SHAPE, ANY CUSTOM CALENDAR OR CREATING A CALENDAR WITH A SUBSTANTIALLY SIMILAR SELECTION, COORDINATION, OR ARRANGEMENT, WITHOUT KOOZIE GROUP’S PRIOR WRITTEN CONSENT MAY CONSTITUTE COPYRIGHT INFRINGEMENT.

Custom Die Shapes
When placing orders with Koozie Group that contain custom die shapes, Koozie Group is and shall be the sole owner of all copyrights and other intellectual property rights now existing or hereafter coming into existence in and to any custom die shapes (subject to your copyright, if any, in its own underlying artwork). You shall have a limited, royalty-free non-sublicensable license to view any draft/proposal versions of a custom die shape provided by Koozie Group solely for the purpose of approving the product. Upon Koozie Group’s receipt of payment in full, you shall also have a perpetual, royalty-free license to display and redistribute the final tangible version of the product delivered by Koozie Group. However, unless otherwise agreed by Koozie Group in writing, no such product, whether in final form or draft/proposal form, may be reproduced, modified, adapted, published, printed, or used for derivative work by you or any other party. All other rights are expressly reserved by Koozie Group.

CUSTOMER ARTWORK

Authorization Indemnification
Koozie Group assumes no responsibility for determining the proper ownership or proper use of trademarks, logos, and trade names. All liabilities of this nature rest with you. By placing an order with Koozie Group, you represent and warrant that you have the authority to order, purchase, and distribute merchandise containing the names, trademarks, logos, copyrights, etc. identified in your order. You also agree to indemnify, defend, and hold harmless Koozie Group, its parent, subsidiaries and its affiliates and representatives, from and against all claims, damages, losses, liabilities, causes of action and expenses (including attorney’s fees) arising out of or related to any actual or alleged infringement or misappropriation of any trademark, copyright, or any other proprietary right of such merchandise. This provision will remain in effect after delivery of your order.

Return of Artwork
Customer artwork, if available, will be returned if requested on the order. Include company name and purchase order number on all artwork. Examples of items that cannot be returned include letterhead, photocopies, or labels. Artwork will be held on a computer file for 24 months. Repeat orders submitted after that time will require new artwork. Art services provided by Koozie Group are created in a digital format which cannot be returned.

GOVERNING LAW

To the extent permitted by law, these Terms and Conditions shall be governed by and interpreted in all respects in accordance with the substantive laws of the State of Florida, U.S.A.

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