Koozie Group and Garyline will be combining under the Koozie Group® name in January 2026, and the Garyline brand will continue to be offered through Koozie Group. Together, we will leverage each other’s strengths to deliver the impactful products and best-in-class service you expect.

Download the FAQ

What does this transition mean?

This integration will combine all aspects of the business under the Koozie Group name. Garyline will be a brand sold by Koozie Group with a single ordering process in place by January 2026.

What can I expect in December 2025?

Please keep sending Garyline orders to orders@garyline.com and using the Garyline customer service phone number until the end of the year.

Beginning December 20, the following temporary changes for Garyline products only will be in place. We expect to return to our standard service levels in early January and will keep you updated.

  • Orders placed between December 20 and 30 for Garyline products, including those found on kooziegroup.com, will be held briefly, then entered into the Koozie Group system starting December 31. During this time, some of our emails may look a little different:
    • You’ll receive an email letting you know that we’ve received your order.
    • Once your order is officially entered, you’ll get an order confirmation from customerservice@kooziegroup.com.
    • Any follow-up emails will also come from this address and will include a link to the Koozie Group Tracker™ so you can easily stay up to date on your order status. You can also find order details anytime by logging in at kooziegroup.com.
  • Production times for Garyline products will be extended by two days.
  • Rush service for Garyline products will be temporarily suspended.

What can I expect starting January 2, 2026?

Customer Service

Start using Koozie Group ordering and customer service emails and phone numbers.

orders@kooziegroup.com | samples@kooziegroup.com | 24hr@kooziegroup.com
customerservice@kooziegroup.com
Phone: 888-446-5242 | Text: 844-256-6943
Chat: Available at kooziegroup.com

Service Hours: Monday – Friday, 7:30 a.m. – 8:00 p.m. Eastern

Account Numbers
• If you're new to Koozie Group, we sent your new account number to your AP contact via email.
• If you are a current Koozie Group customer, that's the account number to use moving forward.
Pricing

Pricing will default to the Koozie Group structure, including discount codes. Any account with a Canadian billing address will be invoiced in CAD.

Website

Garyline products will be live and configurable on the Koozie Group website, and garyline.com will redirect to kooziegroup.com.

PromoStandards

All Garyline items will be available within Koozie Group PromoStandards services, which offer the most accurate, real-time data for product configuration, pricing, inventory, and order status.

• If you're already using Koozie Group PromoStandards credentials, there are no changes.
• If you need credentials, you can request them via PromoStandards.org or directly through the Koozie Group website.
• A full FAQ about PromoStandards can be found here.
Billing & Payments
• Orders placed before December 20 through Garyline will be invoiced via Garyline. You can pay using the usual Garyline process, which will remain in place into the new year.
• Orders placed on or after December 20 will be entered into Koozie Group’s system and invoiced via Koozie Group.
Koozie Group Payment Info: Log in 24/7 to your kooziegroup.com account or choose our Pay as Guest option to make a payment by credit card or ACH.
• Credit card payments are assessed a 3% fee by our third-party processing partner.
• Credit card payments are not accepted via email or phone.
• Credit cards are charged at the time of the order.

Billing and remit to/payment information:
Remit info:
PO Box 844619
Boston, MA 02284-4619

Canadian Currency
Koozie Group
C/O T8083 P.O. Box 8083 STN A
Toronto, ON M5W 3W5

payment@kooziegroup.com
Products

Koozie Group will continue to offer products across 10+ categories and 35+ brands, and the Garyline® brand will join our other top-selling proprietary brands, including Koozie® and Souvenir®. Our retail brand partners will remain unchanged.

Garyline Product Names & Item Numbers
• A few product names will change, but item numbers will remain the same, so you can use those to search for your favorites on kooziegroup.com.
• Digital Imprint Item Numbers: Separate "DP" item numbers for digital imprints are being retired. Full-color imprinting will now be an option under the standard product number.
Example:
Currently: DPTB24H – Slim Fit Bottle with Flip-Straw Lid – 24 oz. - Digital
In January: TB24H – Slim Fit Bottle with Flip-Straw Lid – 24 oz. and choose the full-color imprint option
Repeat Orders

Please let us know when you are placing a repeat order and reference the previous Garyline order number. With this information, there will be no set-up fee. Note: We can only access previous art for up to 24 months after the initial order.

Industry Portals

We will consolidate under Koozie Group's ASI and PPAI numbers.
ASI 40480 | PPAI 114187 | SAGE 57550

Sales Tax Exemption Certificates

Koozie Group is required to collect and remit sales tax for all U.S. states and Canadian provinces for shipped merchandise based on applicable state/provincial laws. New customers received an email if we didn't have a sales tax exemption certificate on file or if the certificate on file was inaccurate.

• Sales tax is based on the ship-to state. If you ship to multiple states, we'll need a certificate for each one or a multi-state exemption form.
• Please note: A state resale certificate does not exempt shipments to Canada from GST tax.

You can upload your sales tax exemption certificate(s) when logged in at kooziegroup.com or send them via email to salestax@kooziegroup.com.

Distributor Reference Guide

Log in to kooziegroup.com to access our Distributor Reference Guide for a wealth of information about doing business with Koozie Group.

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