24-Hour Service

Program Parameters:

• 24-hour service fee is normally $60(G) per order. NOW FREE!
• Catalog quantities only. Less than minimums are not available. Order increment guidelines apply. Subject to inventory availability.
• Standard packaging only.
• Up to 3 drop shipment locations.
• Catalog minimum quantities apply per location.
• In the event that the item you ordered is out of stock, we will offer you an alternative item of equal or greater value (does not apply to calendars).

Available On:

• Items with the 24-hour icon on kooziegroup.com product pages.
• For eligible BIC® Writing Instruments—all cap or barrel imprint combinations offered on the website.
• For eligible Calendars, the imprint is 1-color, black only.
• A standard imprint is available on all other eligible items.

Order Requirements:

• Item ordered must be a product designated with the 24-hour icon on kooziegroup.com.24-Hour Service is only available with a 1-color imprint unless full-color is the standard imprint method.
• Complete order and artwork must be sent to 24hour@kooziegroup.com. You can also place your 24-hour order online at kooziegroup.com.
• For all orders, please include "24hour" on the purchase order (P.O.) and in the subject line of the email, as well as company name and P.O. number.
• On all orders, please repeat distributor name, contact name, contact phone number, and P.O. number in the body of the email.
• Complete order and electronic or production-ready artwork must be received at the Koozie Group® factory by 8:00 p.m. EST, Monday through Friday. Production will start the following working day.
• Weekends and holidays are not considered working days.
• A phone number or email address is required, including after-hours contact information, so that we can reach you with any questions regarding your order.
• Artwork must be production ready. The file must be received at the same time as the order. For specific art requirements, please visit kooziegroup.com.
• If order clarification is required, 24-hour service will not begin until answers are received.
• 24-Hour production time begins after all holds have been released from the order.
• Accounts on credit hold are not eligible.
• Koozie Group cannot guarantee 24-hour service in the event of severe weather, natural disasters, acts of God, or any other events outside of Koozie Group’s reasonable control.